You may return any item purchased from nissi.mt within 30 days of receiving your order, for any reason, at no cost to you. No explanation is required.
To start a return, contact us at support@nissi.mt within 30 days of delivery. We will arrange collection or provide return instructions.
Conditions for Return
Items must be returned in the same condition in which they were received — unused, unworn, and in their original packaging where applicable. Items that show signs of use, damage caused by the customer, or missing original components may not be accepted for a full refund.
Refunds
Once we receive and inspect your returned item, we will process your refund within 14 days. The refund will be issued to the original payment method used at checkout.
Shipping costs for the original order are refunded only when the return is due to a fault on our part (e.g. a damaged, defective, or incorrect item).
Defective or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered, please contact us within 48 hours of delivery with your order number and a photo of the issue. We will arrange a replacement or full refund, including any shipping costs.
Exchanges
We do not currently offer direct exchanges. To receive a different item, return the original order for a refund and place a new order.
Non-Returnable Items
The following items cannot be returned unless defective:
Perishable goods
Personalised or custom-made items
Digital products once downloaded or accessed
Hygiene-sensitive products (e.g. underwear, swimwear) if the hygiene seal has been removed
Contact
For any questions about a return or refund, reach us at support@nissi.mt or through the contact form on our website. We aim to respond within one business day.
